Remote Financial Services Specialist
Company: Nordstrom Card Services Inc
Location: Oak Brook, IL (Remote)
Rating: 3.8 out of 5
Employment Type: Full-time
To apply, you must create an Indeed account and continue to the company website.
Profile Insights: Discover how your skills align with the job description, particularly if you have experience in customer service.
Job Details:
- Job Type: Full-time
- Shift and Schedule:
- Overtime
- Weekends as needed
- Evenings as needed
- Evening shift
Benefits (excerpted from the full job description):
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Store discount
- Vision insurance
Full Job Description:
As a Financial Services Specialist with Nordstrom, you'll uphold our legacy of Legendary Customer Service while working remotely, handling customer inquiries over the phone. The ideal candidate embodies qualities such as compassion, empathy, enthusiasm, and a solutions-oriented mindset. You'll be comfortable working independently in a virtual environment and embracing technology.
This role is fully remote and available in Illinois only.
Hours of Operation: 365 days a year, 5:00 AM to 12:00 AM (midnight) PST
Shifts:
- Full-time positions
- Set schedules available upon offer
- Morning, afternoon, and evening shifts with start times determined by business needs
- Expect to work at least one weekend day per week
- Flexibility required, including scheduled overtime during peak periods and holidays
Orientation: 1 week (Tuesday to Friday), 7:00 AM to 4:00 PM PST
Training: 7 weeks (Monday to Friday), 7:00 AM to 4:00 PM PST, with successful completion of a two-tiered training program.
Pay:
- Eligible for incentives upon completion of training
- Shift differential pay available
- $50/month work-from-home subsidy
Responsibilities:
- Handle complex inbound account inquiries
- Troubleshoot customer issues with online enrollment and other related questions
- Process new account applications and transactions
- Perform other duties as assigned
Requirements:
- 1+ years of customer service experience
- Dedicated, distraction-free home workspace
- Ability to work on a computer for entire shifts, with a headset and camera available when required
- Flexibility to work evenings, weekends, and overtime as needed
- Reliable wired internet connection with minimum speeds of 5 MB/s upload and 50 MB/s download
- Clear and professional communication skills
- Self-motivated with the ability to work independently in a virtual setting
- Strong analytical, problem-solving, and decision-making skills
- Ability to maintain confidentiality and integrity
Benefits:
- Medical/vision, dental, retirement, and paid time away
- Life insurance and disability coverage
- Merchandise discount and employee assistance program resources
Additional Notes:
- The job posting may not include all responsibilities and qualifications.
- Nordstrom considers qualified applicants with criminal histories.
- Applicants requiring assistance or accommodation due to disabilities should contact their nearest Nordstrom location.
© 2022 Nordstrom, Inc.
Current Nordstrom employees should apply through Workday.
